Unreasonable Hospitality is one of my FAVORITE books because it brings “delight” into the experience of fine dining. But it doesn’t just apply to high end restaurants; itr can apply anywhere you work!
It is not easy to capture and communicate the essence of the concept without reading the book but the author, Will Guidara, did a fabulous job in his Ted Talk. The short video below is definitely worth a look! He even adds a story about Real Estate Agents near the end – LOVE IT!!!!
Here is the book behind it.
Will also does an annual event called The Welcome Conference
